We take your
privacy seriously.
This policy explains how GoBig MarketPlace collects, uses, and protects your personal information across our platform and services.
Your data belongs to you.
Not to us.
GoBig MarketPlace does not sell your personal data. We do not use it for advertising. We collect only what we need to deliver your orders and keep your account secure.
This document is written in plain language — not legal camouflage. If something isn't clear, email us at cashmenus@gmail.com.
Welcome to GoBig MarketPlace, operated by GoBig MarketPlace Technologies ("we," "our," or "us"). We provide a digital services platform including Social Media Marketing (SMM) panel services, SMS verification, eSIM plans, and account log services (collectively, the "Services") at gobigmarketplace.ng.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read it carefully. If you disagree, please discontinue use immediately.
- Account registration data: full name, email address, username, and password (stored as a secure hash — never plaintext)
- Billing information processed via Paystack and Flutterwave — we never store raw card numbers
- Service order details: target URLs, account handles, and order quantities for SMM services
- Phone numbers submitted for SMS verification services
- eSIM activation details and device identifiers
- Support communications and any correspondence you send us
- IP address and approximate geographic location
- Browser type, operating system, and device type
- Pages visited, time spent, and navigation paths on our platform
- Authentication tokens stored in your browser's local storage
- Transaction logs, API request logs, and service usage patterns
- Payment status and transaction references from Paystack and Flutterwave
- Service delivery data from our provider network (apiseller, HstockPlus, eSIM Access)
- Currency and locale signals from your network and browser settings
We use the information we collect strictly to operate and improve our platform. This includes:
- Creating, maintaining, and securing your account
- Processing transactions and fulfilling service orders
- Delivering SMS verification numbers and eSIM plans to you
- Managing your wallet balance, top-ups, and transaction history
- Sending transactional emails including order confirmations and service alerts
- Responding to support inquiries and resolving disputes
- Detecting, preventing, and investigating fraud or unauthorized activity
- Complying with applicable laws and legal obligations
- Improving our platform, fixing bugs, and developing new features
- Analyzing aggregate usage trends to optimize service performance
Where applicable under data protection law, we process your personal data on the following bases:
You may withdraw consent at any time by contacting us at cashmenus@gmail.com.
We do not sell your personal information. We share data only in the following limited circumstances:
We share necessary data with third-party service providers operating under confidentiality obligations:
We may disclose your information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may transfer as part of that transaction. We will notify you via email or platform notice before any such transfer occurs.
We retain your personal data for as long as your account is active or as needed to provide Services.
You may request deletion of your account and personal data at any time. We will fulfill deletion requests within 30 days, subject to legal retention obligations.
We use browser local storage to maintain your authentication session token (JWT). We may also use cookies for session management, security and fraud prevention, and aggregate (non-personal) platform analytics.
We implement industry-standard security measures across our platform:
- Passwords hashed using bcrypt with appropriate salt rounds — never stored as plaintext
- All data transmitted over TLS/HTTPS — no exceptions
- Authentication tokens are JWT-signed and validated server-side on every request
- Payment credentials handled exclusively by PCI-compliant processors (Paystack, Flutterwave)
- Backend infrastructure on Cloudflare Workers with edge-level DDoS protection
Depending on your jurisdiction, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at cashmenus@gmail.com. We respond within 30 days. We may verify your identity before fulfilling a request.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has submitted information to us, please contact us immediately at cashmenus@gmail.com.
Your data may be processed and stored in jurisdictions outside Nigeria — including the United States and the European Union — by our service providers (Cloudflare, Vercel, Paystack). We ensure appropriate safeguards are in place in accordance with applicable data protection laws before any such transfer occurs.
We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Where the changes are material, we will notify you via email or a prominent platform notice at least 14 days before the changes take effect. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us directly. We commit to responding within 30 days.
GoBig MarketPlace Technologies · cashmenus@gmail.com · gobigmarketplace.ng